The question “Is it safe to use a debit card on AliExpress” is a question that pops up all over the internet frequently. The short answer is YES it is safe to use your debit and credit card on Aliexpress.
Since Aliexpress was conceived in 2010 they have made millions of sales and have massively improved when it comes to customer satisfaction and buyer safety.
Buyer Protection Aliexpress
Aliexpress have your back with a buyer protection system which enables you to claim a refund on items which have not arrived or are different to advertised when you purchased them. They guarantee a set date for arrival of your items which makes the process simpler when making a claim for a refund.
So how do i pay with my credit card or debit card?
To pay with your debit card on Aliexpress follow this image guide (Images will enlarge upon clicking). When you see an item you want take the time to check you have chosen the correct color, size, quantity or whatever the choice may be before hitting the buy button.
Hit the buy button
On the next page you will be met with 3 things. Shipping information, order confirmation and payment method. Add your shipping address if it isn’t already there and check the product is exactly as you expect and enter the amount you want. You can also leave a message for the seller if you wish. I like to leave a nice message here since politeness could get your order to the front of the queue.
Check address and order details
As you can see blow im using Aliexpress standard shipping, i always use standard free shipping because its less hassle. (read why here) Once you have paid it can take up to 7 days for tracking information. See: How to track parcels from Aliexpress And 20-40 days for delivery with this particular item. Its rarely taken 20 days for parcels to arrive to me here in the UK. Im averaging at around 10 days which isn’t bad.
OK now add your payment method which in this case is our debit card. (mines already added) There are other payment methods (including Paypal for some sellers) but i’ll cover all these in another article.
When i first ever added my card details i checked the box that asked if i wanted to save the details on Aliexpress which is why my card is already chosen in the image below. If you wish to re-enter your card details each time you order leave this box unchecked.
Add debit card details
Once all that is complete you just need to hit the ‘confirm and pay’ button. If you have any coupon/promo codes enter them here. If you don’t head to google search and see if you can find some. Someone, somewhere always has a code you can use. In actual fact i have some here for you if you click here
Aliexpress has SSL
You don’t need to worry about adding your debit/credit card details on Aliexpress, or any other details for that matter because your details are protected by SSL. This is the same on almost all websites these days but especially on those which require payments and personal information.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
You can tell whether a site has SSL or not by looking at the url in the address bar. See the padlock? and the https? Those both tell you the site is secure and your information is protected. If you click the little padlock you will get a pop up like this one in the image below. Im not sure how it looks on mobile phones but it will be similar.
What happens now i paid on Aliexpress?
OK so you now trust your debit/credit card details are safe with Aliexpress and you have placed an order for a lovely little tea cup type thingy. Now its just a waiting game, it will take a few minutes for payment to be fully processed and a few days for tracking information and 20-40 days for delivery.
There is a problem with my order
If you run into any issues like the item not arriving in the guaranteed time or the item not being as described you can open a dispute by going to your orders list, finding the product and clicking the ‘Open Dispute’ button. Take note of the 33 days 18 hours 20 minutes – this is buyer protection, if you didn’t receive your order yet and time is almost up click the dispute link and Extend the buyer protection. If you can’t do that use the Chat Now button at bottom of page to chat to customer services.
Now because to date i have never had an issue im not sure exactly what happens next but i’ll show you this image of what i see when i click the dispute button.
As you can see i cannot open a dispute yet as the guaranteed delivery date has not passed. But i know that your debit/credit card will receive a full refund if you do not receive the item or if its significantly different from how you saw it in the sellers listing.
Why cant i place an order due to security reasons?
On occasion Aliexpress may restrict you from making a purchase if they believe something isn’t quite right and will require you to prove you are the card owner by asking for details such as photo ID and images of the debit/credit card. Don’t worry over this it’s all secure and you will only need to do it once.
You can of course use a different debit/credit card. This usually gets you around the security process.
I hope this article has been of some use to you and helps you realise that Aliexpress is no different to other online marketplaces when it comes to protection the buyer and debit/credit card safety.